1.
Find the "Order preparation" sheet that was in your parcel.
2.
Find your order number and the email address you used.
TERMS AND CONDITIONS
- Within 14 days from the date the order was delivered.
- Returns must be unwashed, unworn. No perfume or smells and any sign of makeup on the garment.
- With all the original tags intact.
RETURN COST
It costs 15 CAD to return an order from the Canada. We will deduct the cost of the return from your refund or credit note.
FAQ
Is one of your items defective?
You just received your order and you notice that one of the delivered products has a defect.
Please contact us at the following email address :
service-client@horizons-lointains.fr
Is it possible to make an exchange?
We do not accept exchanges for stock and logistical reasons, but you can return products that do not fit and place a new order.
You can request a refund or credit note for the product(s) that do not
Can I return items or exchange them in store?
Returns and exchanges of goods purchased online cannot be accepted in our Cap Ferret stores, as the legal identity is different.
How do I make a return?
Firstly you will need your email address used and the order number (you will find this on the order form found in your parcel) then click here to continue with your return
If you are unable to find your order number or email address used click here to find your information
You can find our full returns policy here
I am having trouble accessing my account
If you see one of these two error messages:
- 'Incorrect email or password.'
- 'No account found with that email'
This could mean that when you made your purchase you 'checked out as a guest' and did not create an account.
If this is the case, simply click here to create an account with the same email address used to make your order and any previous orders linked to this email will appear.
I did not receive my confirmation email
Firstly add our email address to your contacts contact@horizons-lointains.fr to ensure that our emails arrive in your inbox. Sometimes our emails may end up in your spam/junk folders so please also check these and any other tabs in your email.
If after this, you have still not received your order confirmation email, please contact us by email to confirm with us that we have received your order.
